
Get the mindset, the confidence and the skills that make UX designers so valuable. It seeks to guide the user and provide a smooth experience.īuild your UX career with a globally recognised, industry-approved qualification. Copywriting is typically a marketing discipline, written with the aim of attracting new users or customers and eventually persuading them to take a certain action.Ĭopywriting covers things like social media posts and captions, marketing emails and newsletters, blog posts, whitepapers and ebooks and ad copy (for example, the ads that appear right at the top of the search results when you look something up on Google).īy contrast, UX writing focuses on the copy within the product itself. UX writing is not the same as copywriting. UX writing is not just an afterthought or an add-on once the product has been designed it’s an integral part of the design process itself. In fact, the most successful brands (like Google and Airbnb) have dedicated UX writers in their design teams. UX writing has a pivotal role to play in either helping or hindering the user experience.

You can learn more about the value of UX design in this post. That’s a customer lost and a hit to the brand’s reputation. If the experience is bad, the user will quickly seek a more user-friendly alternative. From a business perspective, that’s a loyal customer who will continue to interact with (and most likely recommend) the brand. If the experience is good, the user will happily use that particular product again. booking a flight or buying a cinema ticket). The user experience (or UX) describes how easy it is for the user to navigate and interact with a product or service, and how seamlessly they can complete their desired tasks (e.g. UX writing is critical because it helps to shape the overall user experience. But actually, UX writing is as important as UX design itself. These little messages might seem like minor, insignificant details. Instructions that guide you on what to do next - for example, if you’re booking flights, you’ll usually be prompted to select your travel dates and your destination, then to choose your seats, and so on.


The labelling of menu items on a website.
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You’ll come across UX microcopy whenever you use a digital product. These concise yet powerful messages written by UX writers are known in the industry as “microcopy”. There’s no such thing as decorative copy in UX writing: each and every word is crafted to help the user in some way. It belongs to the field of UX design, so it’s all about writing to enhance the user experience. UX writing is the creation of all the copy you see, hear or encounter when using a digital product.
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What is UX? Why has it become so important? Could it be a career for you? Learn the answers, and more, with a free 7-day video course.
